# Help and support

**Support is only provided to those paid packages that entitle you to have support. Support is provided either by email or by GitLab issue. Additionally, we provide support via a chat space of Pumble (an alternative to Slack).** 

**Please note that we do NOT provide support via phone or WhatsApp. Contacting us on our personal phones is NOT resulting in faster response times, but actually delays things.**

### Our business hours
- Monday - Friday
- 09:00 - 16:30 (Amsterdam time, CET)

We respond within 48 hours. We release new versions often, so we aim for quick fixes as well.

### Support channels
- Email: [support@loki-extensions.com](mailto:support@loki-extensions.com)
- Pumble (chat): [https://app.pumble.com/](https://app.pumble.com/workspace/67d80785dbcc09519a306bf5/67d80785dbcc09519a306bfc/) (invite only)

**For fast support, please do not send your mail to any (Yireo or Loki) email address than [support@loki-extensions.com](mailto:support@loki-extensions.com).**

### Git sources
Additionally, support is given via tickets (*Issue*) per Magento module repository:

- [https://gitlab.yireo.com/](https://gitlab.yireo.com/) - closed source LokiCheckout modules;
- [https://github.com/LokiCheckout](https://github.com/orgs/LokiCheckout/repositories) - open source LokiCheckout modules;
- [https://github.com/LokiExtensions](https://github.com/orgs/LokiExtensions/repositories) - other open source Loki Extensions;

> For actual troubleshooting, see the [Troubleshooting](/checkout/dev/troubleshooting) section