# Filing an issue

When a problem needs to be addressed, it is best to add an **Issue** in the relevant Gitlab project. We are open for **Merge Requests** (MR) as well. If you have a more general question or a feature request, feel free to open an issue as well.

## Creating an issue
Within our Gitlab instance, there is a specific `loki-checkout` group that holds most if not all commercial LokiCheckout modules. The group is divided into projects, with each project being both a Magento module and a Git repository. If there is a problem specific to a Magento module, it is best to create an **Issue** under the project of that module.

To create an issue, navigate to the project of choice, select **Issues** on the left and hit the button **New Issue**. Within the form, add a title and description. If you want you can add a label. Do not assign it to anyone and do not add a milestone. We will be on it!

## In case of a problem
In case of a problem, your issue ideally describes the problem in such a way that it is easily reproducable by others. Try to outline which steps are taken to reach a certain point. If possible, record a simple video, for instance via Loom.com.

Also send a screenshot of **System Check** page and **Module Overview** page. They can be accessed via **System > Yireo Loki Checkout**.