Help and support

Support is only provided to those paid packages that entitle you to have support. Support is provided either by email or by GitLab issue. Additionally, we provide support via a chat space of Pumble (an alternative to Slack).

Please note that we do NOT provide support via phone or WhatsApp. Contacting us on our personal phones is NOT resulting in faster response times, but actually delays things.

Our business hours

• Monday - Friday
• 09:00 - 16:30 (Amsterdam time, CET)

We respond within 48 hours. We release new versions often, so we aim for quick fixes as well.

Support channels

• Email: support@loki-extensions.com
• Pumble (chat): https://app.pumble.com/ (invite only)

For fast support, please do not send your mail to any (Yireo or Loki) email address than support@loki-extensions.com.

Git sources

Additionally, support is given via tickets (Issue) per Magento module repository:

• https://gitlab.yireo.com/ - closed source LokiCheckout modules;
• https://github.com/LokiCheckout - open source LokiCheckout modules;
• https://github.com/LokiExtensions - other open source Loki Extensions;

In this section

• Scoping the issue
• Feature or bug?
• Filing an issue
• Getting support via Gitlab
• Support with a trial version
• Access to your environment
• Adding new payment integrations
• Adding new shipping integrations